Shipping policy
Here’s a general template for a Shopify store's **Shipping Policy** that you can customize according to your business needs:
---
# Shipping Policy
**Last Updated:** [2025.7.30]
Thank you for shopping at [Your Store Name]! We strive to process and ship orders as quickly as possible. Below are the details of our shipping practices.
---
### **Order Processing Time**
- Orders are typically processed and prepared for shipment within **1-3 business days** (excluding weekends and holidays) after payment confirmation.
- During peak seasons or promotions, processing times may extend slightly. We will notify customers of any significant delays via email.
---
### **Shipping Options & Delivery Times**
We offer the following shipping methods (customize based on your carriers, e.g., USPS, FedEx, DHL, etc.):
1. **Standard Shipping**
- Delivery Time: 5-7 business days
2. **Expedited Shipping**
- Delivery Time: [2-3 business days]
3. **International Shipping**
- Delivery Time: [e.g., 3-21 business days, depending on destination].
- Customers are responsible for any **customs duties, taxes, or import fees** imposed by their country.
---
### **Shipping Destinations**
If your country is not listed, contact us at [email] to inquire about availability.
---
### **Order Tracking**
- Once your order is shipped, you will receive a confirmation email with a **tracking number** and a link to monitor your package.
- If you encounter issues with tracking, contact us at [email] for assistance.
---
### **Shipping Delays**
While we aim to meet estimated delivery times, unforeseen circumstances (e.g., weather, carrier delays, customs inspections) may occasionally occur. We appreciate your patience and understanding in such cases.
---
### **Lost or Damaged Packages**
- If your package is lost in transit or arrives damaged, please contact us **within 7 days** of delivery at [email].
- Provide your order number, photos of the damaged item(s), and packaging. We will work with the carrier to resolve the issue promptly.
---
### **Returns & Refunds**
For returns or exchanges, please review our [**Return Policy**](link to return policy). Shipping costs for returns are the customer’s responsibility unless the error is on our end.
---
### **Contact Us**
For questions about shipping, email us at chenchunrui6@gmail.com
---
**Note:** This policy is subject to change. Please check back periodically for updates.